6 articles
Process Automation
How to Find the Processes Worth Automating
A structured way to walk through your company and come out with a shortlist instead of a wish list.
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6 min read
Mapping a Process Before You Automate It
Automating a process you have not written down is how you end up automating the wrong thing quickly.
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5 min read
Human in the Loop: Designing Review Steps That Work
A review step that everyone clicks through without reading is worse than no review step at all.
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6 min read
Document Processing with AI: What Works Today
Extracting structured information from invoices, contracts and forms is where AI earns its keep fastest.
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6 min read
Automating Customer Support Without Annoying Customers
Everyone has met a bad support bot. The design decisions that separate helpful from infuriating are not subtle.
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6 min read
From Manual Handover to Automated Workflow: A Pattern
The handover between two people is almost always where time disappears. It is also the easiest place to start.
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5 min read