How to Find the Processes Worth Automating
A structured way to walk through your company and come out with a shortlist instead of a wish list.
Mapping a Process Before You Automate It
Automating a process you have not written down is how you end up automating the wrong thing quickly.
Human in the Loop: Designing Review Steps That Work
A review step that everyone clicks through without reading is worse than no review step at all.
Document Processing with AI: What Works Today
Extracting structured information from invoices, contracts and forms is where AI earns its keep fastest.
Automating Customer Support Without Annoying Customers
Everyone has met a bad support bot. The design decisions that separate helpful from infuriating are not subtle.
From Manual Handover to Automated Workflow: A Pattern
The handover between two people is almost always where time disappears. It is also the easiest place to start.
GDPR and AI: The Questions You Must Answer First
Before the first prompt is typed, five questions need a documented answer. Most projects skip them.
What a Data Processing Agreement Means When You Use AI
If a provider processes personal data on your behalf, Art. 28 GDPR is not optional. Here is what belongs in that contract.
The EU AI Act: Provider or Deployer — Which Are You?
The regulation assigns duties by role, and the role you hold can change from one integration to the next.